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Korfiatis, N., Stamolampros, P., Kourouthanassis, P., & Sagiadinos, V. (2019). Measuring Service Quality from Unstructured Data: A Topic Modeling Application on Airline Passengers’ Online Reviews. Expert Systems with Applications, 116, 472-486.
https://doi.org/10.1016/j.eswa.2018.09.037
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