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Handayani, S. F., & Mahendrawathi, E. R. (2019). Antecedent and Business Process Management Non-Technical Capabilities in Social Media Implementation for Micro, Small and Medium Enterprises: A Conceptual Model. Procedia Computer Science, 161, 1114-1121.
https://doi.org/10.1016/j.procs.2019.11.223

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