TITLE:
The Paradoxes of Administrative Reform Workflow: A Proposition for an Analysis and Management Tool
AUTHORS:
Léon Bertrand Ngouo
KEYWORDS:
Complex Context, Paradox Management, Paradox and Administrative Reform, Epistemological Referential and Paradox, Paradox of Participation
JOURNAL NAME:
Journal of Service Science and Management,
Vol.15 No.6,
December
30,
2022
ABSTRACT: We propose a theoretical framework for discussing
and understanding the paradoxes that are consubstantial with the workflow
characteristic of administrative reforms. The necessary exercise of
understanding the paradoxes inherent to this workflow in order to better manage
them, calls into question different types of processes, and in notably, the processes of sensemaking, interpretation of
organizational phenomena, communication and learning. We show the usefulness of
some systemic principles for managing these paradoxes with a view to developing
their “creative potential” in order to anchor the reforms introduced to
increase the performance of public administrations. We apply the proposed
framework to the analysis of the “participation paradox” in the case of the
reform aimed at introducing and appropriating the results-based management
(RBM) approach in public services.