TITLE:
The Effect of Job Stress and Feeling of Entrapment on Perceived Task Performance and the Mediating Role of Job Satisfaction in the Scope of Organizational Sustainability
AUTHORS:
Fatih Yaman, Meltem Yaman
KEYWORDS:
Organizational Sustainability, Job Stress, Feeling of Entrapment, Perceived Task Performance, Job Satisfaction, Industrial Psychology
JOURNAL NAME:
Open Journal of Business and Management,
Vol.11 No.1,
December
9,
2022
ABSTRACT: Purpose: Increasing productivity in organizations is
also an important function for organizational
sustainability. It is seen in the literature that organizational development issues such as job stress,
task performance and job satisfaction are intensively examined. However, the
deterioration of work and private life balance in recent years has also
created some negative effects on business life. Design/Methodology/Approach:
The concept of entrapment emerges as a concept of increasing importance in this
period. The trap, which we encounter mostly in the studies conducted in the
field of psychology in the literature, is also an important concept in the
field of organizational development. Especially
in this recent period, it is understood that issues such as the lack of direct
control over the employees and the negative impact of the work/private-life balance of the employees trigger the concept of being
trapped. In this study, the concepts of job stress, task performance, job
satisfaction and entrapment are examined from a different perspective within
the scope of corporate sustainability. With the statistical study on call
center employees, some raw data were obtained from 699 people representing
different demographic structures. Findings: Then, the obtained data were
subjected to statistical analysis and the relationships between them were
determined. Discussion: As a result of the statistical analysis, it was
determined that there was a positive relationship between the concepts
examined. It is thought that this study will contribute to the literature,
especially in terms of revealing the relationship of the concept of entrapment
with other related topics and how it affects other issues.