Van de Walle, S. (2017) Explaining Citizen Satisfaction and Dissatisfaction with Public Services. In: Ongaro, E. and Van Thiel, S., Eds., The Palgrave Handbook of Public Administration and Management in Europe, Springer, Berlin, 227-241.
https://doi.org/10.1057/978-1-137-55269-3_11

has been cited by the following article:

• TITLE: The Use of M-Government and M-Health Applications during the COVID-19 Pandemic in Saudi Arabia

  AUTHORS: Ahad Abdulqader Allam, Amer Nizar Abu Ali, Wed H. Ghabban, Alaaldin Alrowwad, Najmah Adel Fallatah, Omair Ameerbakhsh, Ibrahim M. Alfadli, Fahad M. Ghabban

  KEYWORDS: M-Government, M-Health Application, COVID-19 Pandemic, Citizens’ Satisfaction

  JOURNAL NAME: Journal of Software Engineering and Applications, Vol.15 No.11, November 30, 2022

  ABSTRACT: The automated proficiencies of the Kingdom of Saudi Arabia, in vision 2030, influence a decade of continual expenditure in contemporary automation and unified government platforms. It affords a reliable base for the COVID-19 response’s significant facets, encompassing continued connection to many e-government systems. The worldwide COVID-19 epidemic has reinvigorated the role of e-government. The health crisis has altered SADAIA to lunch Tawakkalna m-government application to execute business continuity strategies, offer important services to people, and assure their fulfilment. The study intends to assess the impact of the COVID-19 pandemic on users’ satisfaction with m-government services and Health Care apps in the Al-Madinah region. It analyses the elements that enable people’s use of online government services, and m-government services are a solution to handle the crisis. The finding shows that trust in e-government, trust in the internet, ease of use and usefulness are the important factors in using the application during the pandemic.