TITLE:
Job Satisfaction: The Factors That Influence It and Its Impact on Turnover Intention
AUTHORS:
Abdul Rahim Zumrah, Kalsom Ali, Ahmad Najaa Mokhtar
KEYWORDS:
Job Satisfaction, Turnover Intention, Public Sector Organizations, Malaysia
JOURNAL NAME:
Open Journal of Social Sciences,
Vol.10 No.2,
February
24,
2022
ABSTRACT: This study is conducted to examine two issues: First, to examine the work environment factors that influence job
satisfaction among executive level employees in the public sector organizations
in Malaysia; second, to examine the effect of job satisfaction on turnover intention.
The data of this study have been collected through survey. The respondents are
212 executive level employees. The data have been analyzed using a structural
equation modeling technique. In summary, there are five work environment
factors that influence job satisfaction among executive level employees in this
context. The factors include perceived organizational support, training,
coworker support, participative leadership style and work stress. In addition,
this study provides empirical evidence about the role of job satisfaction as a
factor that can decrease turnover intention, especially among executive level
employees in the public sector organizations in Malaysia.