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has been cited by the following article:

• TITLE: Ensuring Total Quality Management in Urban Housing Promotion Fund (FPHU) in Burundi

  AUTHORS: Marie Chantal Hakizimana, Vénérande Mukamana, Charles Bukuru, Annonciate Ntiranyibagira, Joy Niyonkuru, Jean-Louis Kuburhanwa Chensy-Koko, Anaclet Nzohabonayo

  KEYWORDS: Total Quality Management, Customers, Employees

  JOURNAL NAME: Modern Economy, Vol.12 No.12, December 22, 2021

  ABSTRACT: Introduction: Total quality management (TQM) provides the quality assurance that customers will get what they expect, which can help to manage the customer’s needs and dissatisfactions. Methods: A cross-sectional study design was used to describe the importance of ensuring TQM in Urban housing promotion found (FPHU) in Burundi. A purposive sampling method was used also to select 57 workers of FPHU by applying Alain Bouchard’s formula and the questionnaire was used as data collection instrument. Results: The current study revealed a significant knowledge among participants on the importance of TQM as for all variables; they were able to score more than 50%. Conclusion: The study findings were quite good for all variables; they scored more than 50%. Participants assumed that TQM in FPHU was efficient to satisfy their customers. Authors have recommended in-service training among employees and the customers’ awareness could be implemented in FPHU to improve the quality of service.