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Zhang, P. and von Dran, G.M. (2000) Satisfiers and Dissatisfiers: A Two-Factor Model for Website Design and Evaluation. Journal of the American Society for Information Science, 51, 1253-1268.
https://doi.org/10.1002/1097-4571(2000)9999:9999<::AID-ASI1039>3.0.CO;2-O

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