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Chathoth, P., Altinay, L., Harrington, R.J., Okumus, F. and Chan, E.S. (2013) Co-Production versus Co-Creation: A Process Based Continuum in the Hotel Service Context. International Journal of Hospitality Management, 32, 11-20.
https://doi.org/10.1016/j.ijhm.2012.03.009
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