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Thakkar, J., Deshmukh, S. G., Gupta, A. D., & Shankar, R. (2007). Development of a Balanced Scorecard: An Integrated Approach of Interpretive Structural Modeling (ISM) and Analytic Network Process (ANP). The International Journal of Productivity and performance management, 56, 25-59.
https://doi.org/10.1108/17410400710717073

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