Laroche, M., Rosenblatt, J.A. and Manning, T. (1986) Services Used and Factors Considered Important in Selecting a Bank: An Investigation across Diverse Demographic Segments. International Journal of Bank Marketing, 4, 35-55.
http://dx.doi.org/10.1108/eb010771

has been cited by the following article:

• TITLE: The Effect of Gender Differences on the Choice of Banking Services

  AUTHORS: Enav Friedmann, Oded Lowengart

  KEYWORDS: Psychological Gender Differences, Bank Choice Process, Cost, Personal Service, Evolutionary Theory

  JOURNAL NAME: Journal of Service Science and Management, Vol.9 No.5, October 10, 2016

  ABSTRACT: This paper presents a conceptual framework based on the evolutionary theory to explain gender differences when considering the saliency of various attributes in choosing a banking service. Unlike most studies that examined the importance of these attributes by asking respondents to rate them, we assessed the saliency of the attributes indirectly in a choice task among five real banks, hence examined the gender differences in a realistic choices process. Results from both studies supported hypotheses based on evolutionary theory in that functional considerations such as cost were more important for men than for women, while other service characteristics were salient for both genders. Implications for marketing strategies that target men and women differently are discussed.