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M. Sharifi, M. Ayat, S. Ibrahim and S. Sahibudin, “A Novel ITSM-based Implementation Method to Maintain Software Assets in Order to Sustain Organizational Activities,” 3rd UKSim European Symposium on Computer Modeling and Simulation, Athens, 25-27 November 2009, pp. 274-280. doi:10.1109/EMS.2009.73

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