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Alge, B.J., Gresham, M.T., Heneman, R.L., Fox, J. and McMasters, R. (2002) Measuring Customer Service Orientation using a Measure of Interpersonal Skills: A Preliminary Test in a Public Service Organization. Journal of Business and Psychology, 16, 467-476.
https://doi.org/10.1023/A:1012833326181

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