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https://doi.org/10.1016/S0925-5273(97)80765-7

has been cited by the following article:

• TITLE: Service Blueprint a Tool for Enhancing Service Quality in Restaurant Business

  AUTHORS: Muhammed Zakir Hossain, Fabiha Enam, Saraj Farhana

  KEYWORDS: Blueprint, Service, Service Process, Service Redesign, Improvement, Restaurant

  JOURNAL NAME: American Journal of Industrial and Business Management, Vol.7 No.7, July 13, 2017

  ABSTRACT: The paper analyses its existing service blueprint along with recommends how the restaurant can enhance its quality service as well as efficiency level. Based on the semi-structured interview on the restaurant, a new service blueprint has been redesigned which limits the present and potential failure points in the existing process. High participation level from the customer along with service providers and employees will add a new value to the efficiency level of the service quality.