Zomerdijk, L.G. and Voss, C.A. (2010) Service Design for Experience-Centric Services. Journal of Service Research, 13, 67-82. - References

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Zomerdijk, L.G. and Voss, C.A. (2010) Service Design for Experience-Centric Services. Journal of Service Research, 13, 67-82.
https://doi.org/10.1177/1094670509351960

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