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Shortell, S.M., Jones, R.H., Rademaker, A.W., et al. (2000) Assessing the Impact of Total Quality Management and Organizational Culture on Multiple Outcomes of Care for Coronary Artery Bypass Graft Surgery Patients. Medical Care, 38, 207-217.
http://dx.doi.org/10.1097/00005650-200002000-00010

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