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has been cited by the following article:

• TITLE: Measuring Customer Satisfaction towards Cafeteria Services in Primary Health Care Setting: A Cross-Section Study among Patients and Health Care Providers in Bintulu, Sarawak

  AUTHORS: Kong Jian Pei, Azlee Bin Ayub

  KEYWORDS: Client Satisfaction, Primary Health Care

  JOURNAL NAME: Open Access Library Journal, Vol.2 No.4, April 3, 2015

  ABSTRACT: In Malaysia, the total number of patients accessing primary health care institution increased from 137,604 in 2008 to 141,593 in 2012. Tremendously large numbers of patients on primary health care institution have unquestionably raised the expansion of demand for food service availability and quality on institution. The objective of this study was to determine the levels of satisfaction (food quality, service quality, ambience, price and portion) among patients and staffs on the cafeteria facilities in Klinik Kesihatan Bintulu, Sarawak. A self-reported questionnaire was administered to 256 subjects at Polyclinic Bintulu from May to August in 2014. The findings showed that all four attributes turn out to be the dissatisfied attributes among staffs; in contrast, patients incline towards satisfaction on the attributes of food, service and ambience quality. Staffs and patients showed significant difference (p