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Armony, M., Israelit, S., Mandelbaum, A., Marmor, Y.N., Tseytlin, Y. and Yom-Tov, G.B. (2015) On Patient Flow in Hospitals: A Data-Based Queuing-Science Perspective. Stochastic Systems, 5, 146-194.
http://dx.doi.org/10.1214/14-SSY153
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