Harris, L.C. and Reynolds, K.L. (2003) The Consequences of Dysfunctional Customer Behavior. Journal of Service Research, 6, 144-161. - References

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Harris, L.C. and Reynolds, K.L. (2003) The Consequences of Dysfunctional Customer Behavior. Journal of Service Research, 6, 144-161. http://dx.doi.org/10.1177/1094670503257044

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