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Ali, Z.M., Ismail, M., Suradi, N.R.M. and Ismail, A.S. (2009) Importance-Performance Analysis and Customer Satisfaction Index for Express Bus Services. Proceedings of the World Congress on Nature & Biologically Inspired Computing (NaBIC 2009), Coimbatore, 9-11 December 2009, 590-595.
http://dx.doi.org/10.1109/NABIC.2009.5393416
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