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Park, Y.J., Heo, P.S., Rim, M.H. and Park, D.S. (2008) Customer Satisfaction Index Measurement and Importance-Performance Analysis for Improvement of the Mobile RFID Services in Korea. Proceedings of the International Conference on Management of Engineering & Technology (PICMET 2008), Portland, 27-31 July 2008, 2657-2665.
http://dx.doi.org/10.1109/PICMET.2008.4599895
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