Lantz, B. and Hjort, K. (2013) Real E-Customer Behavioural Responses to Free Delivery and Free Returns. Electronic Commerce Research, 13, 183-198. - References

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Lantz, B. and Hjort, K. (2013) Real E-Customer Behavioural Responses to Free Delivery and Free Returns. Electronic Commerce Research, 13, 183-198.
http://dx.doi.org/10.1007/s10660-013-9125-0

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