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Seyed Javadin, S., Rayej, H., Yazdani, H., Estiri, M. and Aghamiri, S.A. (2012) How Organizational Citizenship Behavior Mediates between Internal Marketing and Service Quality: The Case of Iranian GAS Company. International Journal of Quality & Reliability Management, 29, 512-530.
http://dx.doi.org/10.1108/02656711211230508

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