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Title: |
Study on Customer Satisfaction System of the Elevator Industry |
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Source: |
International Conference on Engineering and Business Management 2012(Part 2 Enterprise Operation and Management（2）)
(pp 1499-1502)
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Author(s): |
Xiaomin Xu, Shanghai Dianji University, Business School, Shanghai, China, 201306 |
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Abstract: |
With the rapid development of the economy, the competition among the small and medium enterprises of Chinahas gradually become intense. In this paper, an elevator company inShanghaiis studied as the object. AHP method is put into operation to study this company’s customer satisfaction system, in order to find the way of improving the customer satisfaction of the company.
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