ISBN:

pp Pub. Date:

Category:

Price:

Title: Research on Service Failure Analysis and Its Recovery of Express Company
Source: International Conference on Engineering and Business Management 2012(Part 1 Enterprise Operation and Management（1）) (pp 138-141)
Author(s): Chao Wang, Beijing Jiaotong University, School of Economics & Management, Beijing, China, 100044
Lijie Yang, Beijing Jiaotong University, School of Economics & Management, Beijing, China, 100044
Yisheng Liu, Beijing Jiaotong University, School of Economics & Management, Beijing, China, 100044
Abstract: With the rapid development of China's economy, express service has gone deeply into people's daily life. In the service process of express companies, it is common that various types of service failures occur. It has become the key factors of restricting many express companies to sustainable development. This paper describes the concept of service failure and service recovery at first, and then analyzes the reasons for express company service failures. Based on the analysis, this paper puts forward some specific solutions to express service recovery.
Proceedings by Subjects
Resources
Products
Contact us
book@scirp.org
WhatsApp +86 18163351462(WhatsApp)
Click here to send a message to me 1243940697
Book Publishing WeChat
Follow SCIRP
Free SCIRP Newsletters
Copyright © 2006-2024 Scientific Research Publishing Inc. All Rights Reserved.
Top