Proceedings of Annual Conference of China Institute of Communications (CIC 2009 E-BOOK)

Guangzhou,China,11.26-11.27,2009

ISBN: 978-1-935068-10-5 Scientific Research Publishing, USA

E-Book 604pp Pub. Date: March 2010

Category: Computer Science & Communications

Price: $80

Title: Service Quality Evaluation Algorithm for 12322 Earthquake Hotline Based on Queuing Theory
Source: Proceedings of Annual Conference of China Institute of Communications (CIC 2009 E-BOOK) (pp 387-390)
Author(s): Lihui Zheng, School of Information and Communication Engineering, Beijing University of Posts and Telecommunications, Beijing, China Earthquake Administration of Fujian Province, Fuzhou, China
Qimei Cui, School of Information and Communication Engineering, Beijing University of Posts and Telecommunications, Beijing, China
Xing Hong, Earthquake Administration of Fujian Province, Fuzhou, China
Abstract: To evaluate the service quality of 12322 earthquake hotline effectively, a queuing model of M/M/m (m) is constructed. Queuing theory is used to solve the queuing model, then the method for evaluate the hotline’s service ability is put forward. Results of simulation indicated that the algorithm can provide referenced models and service quality evaluation calculation methods for 12322 earthquake hotline design.
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