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International Conference on Engineering and Business Management (EBM 2010 PAPERBACK)

Chengdu,China,China,3.24-3.26,2010

ISBN: 978-1-935068-05-1 Scientific Research Publishing, USA

Paperback 6066pp Pub. Date: March 2010

Category: Engineering

Price: $280

Title: Impacts of Information Quality on Operation Performance by Computer Simulation
Source: International Conference on Engineering and Business Management (EBM 2010 PAPERBACK) (pp 2160-2163)
Author(s): Ying Su, Information Quality Lab, Institute of Scientific and Technical Information, Beijing, China
Ningqiao Shen, Information Engineering Department, Jiangsu Province Hospital of TCM, Nanjing, China
Abstract: Abstract: Operating rooms are regarded as the most costly hospital facilities. Due to rising costs and risks, it is necessary to optimize performance of the operating rooms. High quality information has a significant impact on improving operation performance and patient satisfaction, as well as resolving patient disputes. Based on the analysis of the operation process, information quality is considered as an important contributory factor in improving patient throughput. In this paper, a theoretical framework and main content are presented. Through the establishment of quantitative information, quality indicators such as Trace-ability, Believability and Reputation, and the impact on operation performance (registered queue length, waiting time, utilization of hospital facilities), together with the cost of the operating process, are analyzed from the theoretical aspect and then verified by simulation technology. Finally, the results of our studies provide evidence that simulation can provide effective decision support to drive performance in operating rooms in several phases of the IQ improvement.
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