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Abstract: |
Though the analysis on business services, work processes and system structure, according to the characteristic of computer telecommunications integration, Internet and other technologies, combining the modern logistics requirements and creative thinking, the author puts forward a novel system design and implementation of logistics unified information interactive voice response, interactive unified messaging and unattended automated business process management module system design and implementation of innovative methods. Logistics unified information system business process management module. The business process management module of logistics unified information system is a new fusion type logistics information system application with integration of technologies such as CTI, Internet and IVR. The system is with simple, accurate, fast and automated business process services strategy and solutions. Without too many restrictions of time, space and equipment, the users can handle interactive business processes by business process management module though mobile text messages, interactive voice response, Web, etc,. The business process management module of logistics unified information system is proof to be sound in the realization models and methods.
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