[1]
|
Kuosmanen, L., Hatonen, H., Jyrkinen, A.R., et al. (2006) Patient satisfaction with psychiatric inpatient care. Journal of Advanced Nursing, 55, 655-663.
doi:10.1111/j.1365-2648.2006.03957.x
|
[2]
|
Hackman, A., Brown, C., Yang, Y., et al. (2007) Consumer satisfaction with inpatient psychiatric treatment among persons with severe mental illness. Community Mental Health Journal, 43, 551-564.
doi:10.1007/s10597-007-9098-3
|
[3]
|
Killaspy, H., Johnson, S., King, M., et al. (2008) Developing mental health services in response to research evidence. Epidemiologia e Psichiatria Sociale, 17, 47-56.
|
[4]
|
Joyce, A.S., Adair, C.E., Wild, T.C., et al. (2010) Continuity of care: Validation of a self-report measure to assess client perceptions of mental health service delivery. Community Mental Health Journal, 46, 192-208.
doi:10.1007/s10597-009-9215-6
|
[5]
|
Boyer, L., Baumstarck-Barrau, K., Cano, N., et al. (2009) Assessment of psychiatric inpatient satisfaction: A systematic review of self-reported instruments. European Psychiatry, 24, 540-549.
doi:10.1016/j.eurpsy.2009.05.011
|
[6]
|
Barak, Y., Szor, H., Kimhi, R., et al. (2001) Survey of patients satisfaction in adult psychiatric outpatient clinics. European Psychiatry, 16, 131-133.
doi:10.1016/S0924-9338(01)00551-X
|
[7]
|
Pellegrin, K.L., Stuart, G.W., Maree, B., et al. (2001) A brief scale for assessing patients’ satisfaction with care in outpatient psychiatric services. Psychiatric Services, 52, 816-819. doi:10.1176/appi.ps.52.6.816
|
[8]
|
Frueh, B.C., Pellegrin, K.L., Elhai, J.D., et al. (2002) Patient satisfaction among combat veterans receiving specialty PTSD treatment. Journal of Psychiatric Practice, 8, 326-332.
doi:10.1097/00131746-200209000-00010
|
[9]
|
Siponen, U. and Valimaki, M. (2003) Patients’ satisfaction with outpatient psychiatric care. Journal of Psychiatric and Mental Health Nursing, 10, 129-135.
doi:10.1046/j.1365-2850.2003.00567.x
|
[10]
|
Tyrer, P. (1999) The national service framework: A scaffold for mental health. British Medical Journal, 319, 1017-1018. doi:10.1136/bmj.319.7216.1017
|
[11]
|
Cruickshank, M. (2009) A study of quality management practices in nursing in universities in Australia. Australian Health Review, 26, 194-200. doi:10.1071/AH030194
|
[12]
|
Attkinsson, C.C. and Zwick, R. (1982) The client satisfation questionnaire. Psychometric properties and correlations with service utilization and psychotherapy outcome. Evaluation of Program Planning, 5, 233-237.
|
[13]
|
Ministry of Health (2010) Mental health in Israel. Statistical annual 2009. Ministry of Health, Jerusalem.
|