Author(s)

Mazen Arafeh

The Department of Industrial Engineering, Faculty of Engineering & Technology, The University of Jordan, Amman, Jordan.

Purpose: The purpose of this paper is to discuss how the Six Sigma (SS) methodology can be used to improve the performance of students in English as a second language and enhance the teaching process by utilizing quality tools in an educational environment. Design/Methodology/Approach: The paper uses the different quality improvement tools within the Define, Measure, Analyze, Improve and Control (DMAIC) phases to improve student performance in an English language class at a private school. Findings: Quality tools, such as cause and effect diagrams and quality function deployment, have been successfully applied within the Six Sigma DMAIC framework in the educational sector to improve the performance of students and enhance the teaching process. Practical Implications: This paper helps school administrations to analyze student performance and implement improvement actions to improve their performance. Originality/Value: The principal objective of this paper is to demonstrate how quality improvement tools can be introduced and successfully applied in an elementary school to improve student performance and communication between the school administration, teachers and parents.

Six Sigma, DMAIC, Educational Environment, Quality Improvement Tools, Teaching Process

Arafeh, M. (2016) Leveraging Six Sigma Tools and Methodology to Improve Student English Language Performance at Elementary School. American Journal of Operations Research, 6, 261-274. doi: 10.4236/ajor.2016.64026.