Author(s)

Muhannad Al-Shboul¹, Osama Rababah², Moh’d Al-Shboul³, Rawan Ghnemat⁴, Samar Al-Saqqa²

¹Department of Curriculum and Instruction, The University of Jordan, Amman, Jordan.
²Department of Business Information Technology, The University of Jordan, Amman, Jordan.
³Department of Logistic Sciences, German Jordanian University, Amman, Jordan.
⁴Department of Computer Science, Princess Sumaya University for Technology, Amman, Jordan.

Electronic government (e-Government) in its simplest form can mean using information and communication technology (ICT) tools to provide services to citizens. Still with the huge benefits and synergies that e-Government grants to governments and societies, it faces many obstacles and challenges. Therefore, there are always a number of critical success factors and risks associated with e-Government. This paper highlights some of the key ones; it critically assesses key factors that influence e-Government services adoption and diffusion. Thus, the aim of this study is to examine and identify the factors that influence and affect the utilization of e-Government in the developing countries, specifically in Jordan. Furthermore, this article investigates the challenges and barriers that must be overcome in order to successfully implement e-Government in Jordan. Semi-structured interviews were conducted and used in this study to collect the data. The results of this study show that the most significant challenges and factors influencing the implementation of e-Government services in Jordan are related to budgeting and financial costs, human expertise, social influence, technological issues, lack of awareness, resistance of public employees, data privacy and security, the legal framework, the needed technology, administrative obstacles, and trust or believing in e-Government. Conclusions, recommendations and future work are stated at the end of the paper.

E-Government, E-Services, Challenges, Factors, Jordan

Al-Shboul, M. , Rababah, O. , Al-Shboul, M. , Ghnemat, R. and Al-Saqqa, S. (2014) Challenges and Factors Affecting the Implementation of E-Government in Jordan. Journal of Software Engineering and Applications, 7, 1111-1127. doi: 10.4236/jsea.2014.713098.