Author(s)

Maram Alqahtani, Mona Alanazi, Salem Alsuwaidan

Family Medicine Academy, King Saud Medical City, Riyadh, Saudi Arabia.

Patient satisfaction is a crucial measure of healthcare quality and plays a vital role in ensuring effective healthcare systems. This study aims to assess the level of patient satisfaction with primary healthcare services in Riyadh, Saudi Arabia, identify social factors affecting satisfaction, and determine the reasons behind dissatisfaction and how to improve satisfaction. The study employed a cross-sectional observational design and included a random sample of 400 patients from primary healthcare centers in Riyadh. Data were collected using an electronic questionnaire and analyzed using SPSS software. The study found that patients were generally satisfied with the primary healthcare services provided in Riyadh, with high levels of satisfaction reported for booking appointments, triage services, and emergency care. However, some aspects of the healthcare experience, such as long waiting times and the physical design of healthcare centers, need improvement. These findings can be used to inform the development of policies and interventions aimed at enhancing healthcare quality in Saudi Arabia.

Patient Satisfaction, Primary Healthcare Services, PHC, Healthcare Quality

Alqahtani, M. , Alanazi, M. and Alsuwaidan, S. (2023) Patient Satisfaction with Primary Health Care Services in Riyadh City, Saudi Arabia. International Journal of Clinical Medicine, 14, 366-376. doi: 10.4236/ijcm.2023.148032.