Author(s)

Ahsan Ullah¹, Tonmoy Singha¹, Hamidur Rahman Sarker¹, Fatema Jahan Pia¹, Afzal Hossain²

¹Department of Computer Science and Engineering, World University of Bangladesh, Dhaka, Bangladesh.
²Army Institute of Business Administration (AIBA), Savar, Bangladesh.

The “Citizen-Centric Complaint Reporting and Analyzing Mechanism” project is designed to create an online complaint system, called “e-Complaint”, to allow citizens to file complaints related to crime and misconduct in a secure and user-friendly way. The proposed system aims to address the challenges of the current complaint system, ensuring transparency and accountability in the police force. The “e-Complaint” system aims to increase police accountability and transparency and has significant benefits for both citizens and police departments.

E-Complaint, Entity Relationship Diagram, Use-Case Diagram, Data Flow Diagram

Ullah, A. , Singha, T. , Sarker, H. , Pia, F. and Hossain, A. (2023) Citizen-Centric Complaint Reporting and Analyzing Mechanism. Journal of Software Engineering and Applications, 16, 223-263. doi: 10.4236/jsea.2023.166013.