Adapting to Change: Exploring Zappos’ Self-Management Structure and Its Impact on Innovation and Cultural Diversity ()
ABSTRACT
This paper examines the case of Zappos, a company that underwent a
significant transformation in its management
style and organizational structure, moving towards a self-management
model. The research focuses on four key areas:
old and new working ways, management of
expected and unexpected changes, organizational culture and socialization,
and diversification and interculturality. Using a case analysis approach, the
study critically analyses the effectiveness
of the new self-management structure and its impact on the company’s overall performance. The study highlights
the importance of exploration of the intersection between self-management
structure, innovation, and adaptability.
By examining how Zappos’ shift towards a self-management model allowed for greater knowledge sharing and information
exchange, the study provides insights
into how companies can promote innovation and survival in the increasingly competitive market. Furthermore,
the paper highlights the importance of culture for socialization,
differentiation, and interculturalities in
promoting innovation and effective management. Overall, the findings suggest that a self-management structure can
enhance employee engagement and consistency in achieving company
objectives, but attention must be paid to issues such as intercultural collaboration
and motivation.
Share and Cite:
Zhou, W. (2023) Adapting to Change: Exploring Zappos’ Self-Management Structure and Its Impact on Innovation and Cultural Diversity.
Modern Economy,
14, 293-304. doi:
10.4236/me.2023.143017.
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