Author(s)

Paulo Deco, João Pitra dos Santos, Kianvu Tamo, Alcides Romualdo Neto Simbo

Department of Management, Universidade 11 de Novembro, Cabinda, Angola.

The need to know the structure of visible and hidden costs incurred by an organization, and especially in times of crisis, is extremely important in providing conditions to achieve a competitive advantage. The general objective of this paper is to account for hidden costs through the measurement of paid time without any labor compensation to reveal the unknown performance of organizations, based on the socio-economic theory in the Port Company of Cabinda-EP, specifically in the operations department. Bibliographic and descriptive intervention research was used, as data collection techniques, structured and semi-structured interviews, participant observation, document analysis and the software SPSS for data analysis was used. The results of the eighty-nine (89) interviewed and observed reveal a reliability of 82.4% and the adjustment to the normality of the data distribution was normal. Thus, the average values obtained from the results of the structured interview confirm the alternative hypothesis (H₁), since most of these values are higher than the score 2.4 as the critical average value. However, six (6) absenteeism disorders were identified as likely to occur with some frequency. This scenario allows counting AKZ 5843590.63 of hidden costs linked to absenteeism, thus representing the unknown economic performance of the studied company. Therefore, with the difficult economic and financial situation faced by national companies and the sector under study, the present research suggests methodologies aimed at recovering idle values related to hidden costs, through an understanding of the fight against dysfunctions that cause hidden costs and that favor the failure of companies and organizations.

Socio-Economic Theory, Accounting, Time, Hidden Costs and Unknown Economic Productivity

Deco, P. , dos Santos, J. , Tamo, K. and Simbo, A. (2023) Contributions of Socio-Economic Theory in Hidden Costs Accounting in Companies and Organizations. Journal of Service Science and Management, 16, 59-78. doi: 10.4236/jssm.2023.161005.