The Direct Effect of Interpersonal Conflict on Creativity and Mediating Role of Challenge-Related Stress and Hindrance Related Stress ()
ABSTRACT
The signs of conflict in the organization are
actually very common and cannot be ignored, but conflicts within the
organization cost the company a lot of time and resource costs every year. But it is possible to achieve positive results from this conflict in the
service of workers and institutions, and in the case of knowing the causes and
factors of conflict and influencing them in order to influence the behavior of
leaders and workers in order to reach the achievement of the company’s goals,
where the tension in the workplace is an important cause in creating conflict
in the organizations between workers. The purpose of the study was to
investigate the effects of the interpersonal conflict on creativity and the
mediating role of challenge related stress and hindrance related stress. The
proposed model was done through a questionnaire survey with data collected from
205 employees from industrial companies, with 197 valid responses. The analysis examined the relationship between the
variables of the proposed model, includes the correlation analysis and
hierarchical regression. Furthermore, the study analyses the effects the two
types of stress have on creativity. The results of hierarchical linear
modelling reveal that interpersonal conflict was positively related to
hindrance-related stress but negatively related to challenge-related stress, in
other hand, challenge-related stress was significantly and positively related
to creativity whereas hindrance-related stress was negatively related to
creativity. We also found that challenge-related and hindrance-related stress mediates
relationship between interpersonal conflict and creativity.
Share and Cite:
Mohamed, Z. (2022) The Direct Effect of Interpersonal Conflict on Creativity and Mediating Role of Challenge-Related Stress and Hindrance Related Stress.
Journal of Service Science and Management,
15, 501-515. doi:
10.4236/jssm.2022.155029.
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