Author(s)

Ferdoush Saleheen^1*, Md. Mamun Habib²

¹School of Decision Sciences, Universiti Utara Malaysia (UUM), Kedah, Malaysia.
²RAID Labs, Department of Industrial Engineering, University of Texas Arlington (UTA), Arlington, USA.

Studies have been carried out along with literature on supply chain performance, yet manufacturing companies fail to attain a precise performance measurement evaluation due to a lack of an Integrated Supply Chain Performance Measurement (ISCPM) model and knowledge in the manufacturing industry. Though it has been widely accepted and adopted—performance evaluation through the Balanced Scorecard (BSC) and the Supply Chain Operations Reference (SCOR) model, however, it needs to address a holistic approach considering the current complexity and market dynamics changes. This study formulates a conceptual Integrated Supply Chain Performance Measurement (ISCPM) model with thirty-six performance measurement index through ten attributes in the outlook of input-process-output considering the BSC and the SCOR model at three decisions levels with an application of quantitative techniques to bring synergic effect to all stakeholder issues such as supplier relationship management (SRM), internal supply chain management (ISCM), and customer relationship management (CRM). The conceptual model was tested in the manufacturing industry of Bangladesh. Finally, it recommends the urgency for an Integrated Supply Chain Performance Measurement (ISCPM) model which connects all the stakeholders aligning the organizational performance.

Integrated Supply Chain Performance Measurement (ISCPM), Performance Measurement Index (PMI), The Balanced Scorecard (BSC), SCOR

Saleheen, F. and Habib, M. (2022) Constructing Performance Measurement Index for the Manufacturing Industry: An Empirical Study. Open Journal of Social Sciences, 10, 137-151. doi: 10.4236/jss.2022.103010.