Author(s)

Ahad Abdulqader Allam¹, Amer Nizar AbuAli¹, Fahad Mahmoud Ghabban¹, Omair Ameerbakhsh¹, Ibrahim Mohammed Alfadli¹, Abdulaziz Saleh Alraddadi²

¹College of Computer Science and Engineering, Information System Department, Taibah University, Madina, Saudi Arabia.
²College of Computer Science and Engineering, Taibah University, Yanbu, Saudi Arabia.

The global COVID-19 pandemic has reactivated the role of e-government. Widespread quarantine restrictions as social distancing and stay-at-home drives to online interaction. The ongoing health crisis has changed how the e-government implements business continuity strategies, provides citizens with vital services, and ensures their satisfaction. The researcher aims to measure the effect of the COVID-19 pandemic on the citizens’ satisfaction with the e-government services and Health Care applications in Al-Madinah region. It identifies the factors that facilitate using online government services from the citizens’ perspective, and the utilization of e-government services is a way to manage the health crisis. The digital capabilities of the Kingdom of Saudi Arabia, in line with Vision 2030, leverage fifteen years of sustained investment in new digital technology and integrated government platforms. It provides a stable base for the COVID-19 emergency response’s vital aspects, including sustained access to multiple e-government resources.

E-Government, M-Health Application, COVID-19 Pandemic, Citizens’ Satisfaction, ICT

Allam, A. , AbuAli, A. , Ghabban, F. , Ameerbakhsh, O. , Alfadli, I. and Alraddadi, A. (2021) Citizens Satisfaction with E-Government Mobile Services and M-Health Application during the COVID-19 Pandemic in Al-Madinah Region. Journal of Service Science and Management, 14, 636-650. doi: 10.4236/jssm.2021.146040.