Author(s)

Acosta García Paulina Ivette¹, Martínez Ramos Pedro Javier², Reyes López José Gerardo¹, Daniela Yenthile Rodríguez Hernández²

¹Facultad de Contaduría y Administración, Universidad Autónoma de Chihuahua, Chihuahua, México.
²Facultad de Ciencias Químicas, Universidad Autónoma de Chihuahua, Chihuahua, México.

The organizational climate is a concept that has evolved within the framework of the administration, whose focus is to support men and organizations to create environments in which the various resources are managed, to achieve the objectives and goals. On the other hand, the biographical characteristics are data that are easily defined, since they are obvious factors, but that impact the behavior and perceptions of employees in the workplace. An empirical, applied, non-experimental, cross-sectional investigation, with a quantitative approach, was carried out in the city of Chihuahua, in the period January to December 2019. The objectives were: to diagnose the organizational climate, describe the biographical characteristics of employees and identify the relationship between biographical characteristics and organizational climate factors in the service sector. The research design was descriptive and correlational. The universe of companies was 1108, the sample size, with a 95% confidence level and a 10% margin of error for finite populations, was 90 companies. The biographical characteristics evaluated were age, sex, marital status, department of work, seniority, academic degree, and type of personnel. To assess the organizational climate, a questionnaire of 76 questions, divided into 12 factors, was used as a measurement instrument (Chiang Vega et al., 2007). The information analysis was descriptive and correlational, the statistical tests of Cronbach’s Alpha, bivariate correlations, mean K analysis, and the chi-square test was used. The perception of the organizational climate is adequate since most of the results were positive towards the organizational climate factors. Cronbach’s Alpha showed a value of 0.929. The bivariate correlations showed three results with statistical significance. The mean K analysis showed differences and/or response groups in all biographical characteristics. The chi-square analysis identified the type of personnel as the biographical characteristic with the greatest relationship to the factors of the organizational climate. The diagnosis of OC and the biographical characteristics are very valuable tools since they provide information about the variables and processes that impact the organizational behavior system, this undoubtedly gives a guide to the development of plans and programs, which can be implemented through the human capital management area, to improve behaviors and attitudes and with this, help improve the overall performance of organizations.

Biographical Characteristics, Factors, Organizational Climate, Organizational Behavior, Human Capital Management, Administration

Ivette, A. , Javier, M. , Gerardo, R. and Hernández, D. (2021) Analysis of the Relationship of Biographical Characteristics and Factors of Organizational Climate in the Service Sector of the City of Chihuahua. Open Journal of Business and Management, 9, 2793-2815. doi: 10.4236/ojbm.2021.96156.