Author(s)

Mohamed Idrus Rosafizah¹, Mansor Azlin Norhaini^1*, Idris Khairuddin²

¹Faculty of Education, Universiti Kebangsaan Malaysia, Selangor, Malaysia.
²Faculty of Educational Studies, Universiti Pertanian Malaysia, Selangor, Malaysia.

Organizational citizenship behavior (OCB) is a unique aspect of employees’ behaviors in the workplace and is a prerequisite for organizational effectiveness and efficacy. It is essential in every organization, including in higher education settings. Previous studies have shown that organizational support is a possible stimulating condition for OCB; however, few studies have been carried out in a higher education context, especially in Malaysia. This study therefore empirically examines the underlying mechanism of the organizational support-OCB relationship in Higher Educational Institutions in Malaysia. Data were gathered through questionnaires administered to 487 staff at five universities in Malaysia. Structural equation modeling using AMOS was employed to analyze the data. The results showed organizational support positively and significantly contributed to citizenship behavior at both an individual level and an organizational level. The implications of the findings are discussed and suggestions made for future research on the organizational support-OCB relationship in the context of Malaysian Higher Educational Institutions.

Higher Educational Institution, Organizational Citizenship Behavior, Organizational Support, Social Exchange Theory

Rosafizah, M. , Norhaini, M. and Khairuddin, I. (2020) Organizational Support-Citizenship Behavior Relationship in Malaysian Higher Educational Institutions. Creative Education, 11, 2293-2304. doi: 10.4236/ce.2020.1111168.