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ISSN
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A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,735
Downloads
5,799
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,397
Downloads
17,369
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,419
Downloads
10,706
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
802
Downloads
1,731
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
857
Downloads
2,999
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,190
Downloads
13,237
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
86
Downloads
544
Views
Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality
(Articles)
E. G. Aminev
,
Qing Wang
Open Journal of Social Sciences
Vol.2 No.9
,August 27, 2014
DOI:
10.4236/jss.2014.29023
4,280
Downloads
5,127
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,721
Downloads
9,953
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,583
Downloads
9,668
Views
Citations
A Review of Researches Workplace Loneliness
(Articles)
Xuan Zhou
Psychology
Vol.9 No.5
,May 18, 2018
DOI:
10.4236/psych.2018.95064
2,867
Downloads
11,568
Views
Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements
(Articles)
Dongping Tong
Beijing Law Review
Vol.14 No.2
,June 21, 2023
DOI:
10.4236/blr.2023.142048
54
Downloads
198
Views
Citations
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
1,378
Downloads
8,122
Views
Citations
The Impact of Quality Management Practices on Innovation in China: The Moderating Effects of Market Turbulence
(Articles)
Qunxiang Zhang
,
Xiaobin Feng
,
Xuan Xiang
American Journal of Industrial and Business Management
Vol.6 No.3
,March 29, 2016
DOI:
10.4236/ajibm.2016.63027
2,971
Downloads
5,457
Views
Citations
Self-Organized Detection of Relationships in a Network
(Articles)
Qurban A. Memon
Int'l J. of Communications, Network and System Sciences
Vol.3 No.3
,March 31, 2010
DOI:
10.4236/ijcns.2010.33039
3,764
Downloads
7,575
Views
Citations
Global pattern of pairwise relationship in genetic network
(Articles)
Ao Yuan
,
Qingqi Yue
,
Victor Apprey
,
George E. Bonney
Journal of Biomedical Science and Engineering
Vol.3 No.10
,October 28, 2010
DOI:
10.4236/jbise.2010.310128
4,347
Downloads
8,211
Views
Citations
On Exploiting Temporal, Social, and Geographical Relationships for Data Forwarding in Delay Tolerant Networks
(Articles)
Zhijie Li
,
Ming Li
,
Longxiang Gao
Journal of Software Engineering and Applications
Vol.7 No.2
,February 11, 2014
DOI:
10.4236/jsea.2014.72009
3,503
Downloads
5,187
Views
Citations
Neuroimmune interaction between multiple sclerosis and inflammatory bowel disease
(Articles)
Basilio Vagner Ramirez
,
Catalina Rojas Acosta
World Journal of Neuroscience
Vol.3 No.4
,August 20, 2013
DOI:
10.4236/wjns.2013.34025
8,138
Downloads
18,872
Views
Citations
Marital distress and disease progression: A systematic review
(Review)
Ming Guan
,
Bingxue Han
Health
Vol.5 No.10
,October 9, 2013
DOI:
10.4236/health.2013.510216
4,598
Downloads
6,739
Views
Citations
An Estimation Method for Relationship Strength in Weighted Social Network Graphs
(Articles)
Xiang XLin
,
Tao Shang
,
Jianwei Liu
Journal of Computer and Communications
Vol.2 No.4
,March 18, 2014
DOI:
10.4236/jcc.2014.24012
4,154
Downloads
5,875
Views
Citations
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