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DOI
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Journal
Affiliation
ISSN
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The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,509
Downloads
3,776
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,416
Downloads
10,700
Views
Citations
Customers’ Responses to Employee Extra Attention
(Articles)
Yoshimasa Kageyama
,
Albert Barreda
Open Journal of Business and Management
Vol.7 No.1
,November 28, 2018
DOI:
10.4236/ojbm.2019.71004
802
Downloads
1,727
Views
Citations
An Assessment of Outsourcing of Offshore Call Centres on Customer Service in Commercial Banks: A Case of Zambia
(Articles)
Zillah Nkonde
,
Jackson Phiri
Open Journal of Social Sciences
Vol.8 No.2
,February 28, 2020
DOI:
10.4236/jss.2020.82023
856
Downloads
2,993
Views
Citations
Service Quality and Customer Satisfaction of Mobile Banking during COVID-19 Lockdown; Evidence from Rural Area of Bangladesh
(Articles)
Tapas Bala
,
Israt Jahan
,
Md. Al Amin
,
Mahmudul Haque Tanin
,
Md. Faridul Islam
,
Md. Mahbubar Rahman
,
Tahira Khatun
Open Journal of Business and Management
Vol.9 No.5
,September 16, 2021
DOI:
10.4236/ojbm.2021.95126
1,188
Downloads
13,218
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
880
Downloads
11,592
Views
Citations
The Extent to which Customer Relationship Management Helps to Retain Telecom Customers
(Articles)
Liliane Pasape
iBusiness
Vol.14 No.4
,December 8, 2022
DOI:
10.4236/ib.2022.144019
152
Downloads
1,226
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
84
Downloads
536
Views
Citations
Specificities, Obstacles and Limits to Building Customer Loyalty in Mountain Resort Luxury Hotels
(Articles)
Maud Tixier
Modern Economy
Vol.2 No.5
,November 25, 2011
DOI:
10.4236/me.2011.25096
5,721
Downloads
9,952
Views
Citations
Innovation in Banking Industry: Achieving Customer Satisfaction
(Articles)
Clement Achimba
,
Jared Opiyo Ongonga
,
Samson Mecha Nyarondia
,
Amembah A. Lamu Amos
,
Michael Okwara
Open Journal of Business and Management
Vol.2 No.4
,August 15, 2014
DOI:
10.4236/ojbm.2014.24031
12,603
Downloads
19,280
Views
Citations
Internal Audit and Review of the Negative Customer Behavior
(Articles)
Jing Wu
Journal of Service Science and Management
Vol.8 No.4
,August 14, 2015
DOI:
10.4236/jssm.2015.84058
7,582
Downloads
9,654
Views
Citations
Measuring the Level of Community Participation in a Demand Driven Development Project: Case of
Hazina Ya Maendeleo Ya Pwani
Approach in Coastal Kenya
(Articles)
Farida A. Hassan
,
Hilda A. Ong’ayo
,
Melckzedeck K. Osore
Open Journal of Social Sciences
Vol.6 No.12
,December 28, 2018
DOI:
10.4236/jss.2018.612017
1,054
Downloads
3,345
Views
Citations
Who Will Be More Active in Sports Participation? —Analysis of College Students’ Sports Participation Behavior Based on Demographic Characteristics
(Articles)
Chunmei Yang
Advances in Physical Education
Vol.12 No.3
,July 29, 2022
DOI:
10.4236/ape.2022.123019
166
Downloads
917
Views
Citations
Research on the Public Behaviors to Participate in the Lake Chief System-Based on the Survey of Hengshui City, China
(Articles)
Xiangzhuo Wang
,
Hongman Wei
,
Zheng Wang
,
Weibin Zhao
Journal of Water Resource and Protection
Vol.14 No.12
,December 20, 2022
DOI:
10.4236/jwarp.2022.1412043
92
Downloads
388
Views
Citations
Customer Strategy for Implementing Customer Relationship Management in Corporation with the Value-Based Network Analysis Approach
(Articles)
Ebrahim Kalani
,
Alireza Elhami
,
Mahshid Mashreghi
,
Reza Baradaran Kazem-Zadeh
,
Ehsan Kamrani
American Journal of Industrial and Business Management
Vol.8 No.3
,March 20, 2018
DOI:
10.4236/ajibm.2018.83035
1,227
Downloads
3,566
Views
Citations
Rapid Assessment of Tourism Impacts through Community Participation—A Pilot Study in Cuba for Projecting New Strategies of Management
(Articles)
Manuel Ramón Gonzále Herrera
,
Mabel Font Aranda
Current Urban Studies
Vol.1 No.3
,August 29, 2013
DOI:
10.4236/cus.2013.13005
5,430
Downloads
9,403
Views
Citations
Education of Parents When a Child Born with an Imperforate Anus; Does It Improve the Health of the Child?
(Articles)
Thi Hoa Chu
,
Thi Hoa Duong
Open Journal of Pediatrics
Vol.5 No.1
,March 25, 2015
DOI:
10.4236/ojped.2015.51014
5,077
Downloads
8,263
Views
Citations
Inspire the Leadership Potential: Leadership Promotion of Chinese Women under the Background of Social Gender Mainstreaming
(Articles)
Lianfang Zhang
American Journal of Industrial and Business Management
Vol.7 No.4
,April 18, 2017
DOI:
10.4236/ajibm.2017.74026
1,346
Downloads
2,099
Views
Citations
Marginalised Ethnic Groups in Accounting Education and Profession: An International Context
(Articles)
Hassan Ibrahim Rkein
,
Sivakumar Velayutham
Open Journal of Accounting
Vol.7 No.2
,April 12, 2018
DOI:
10.4236/ojacct.2018.72010
1,245
Downloads
3,109
Views
Citations
Integration of Political Participation and Media of Youth
—A Study of Khairpur City, Sindh, Pakistan
(Articles)
Nadeem Ahmed Diou
,
Shoukat Ali Mahar
,
Mukhtiar Hussain Ibupoto
,
Sagheer Hussain Dahar
Open Journal of Social Sciences
Vol.6 No.11
,November 23, 2018
DOI:
10.4236/jss.2018.611020
950
Downloads
2,620
Views
Citations
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