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ISSN
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A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
992
Downloads
2,926
Views
Citations
Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
1,290
Downloads
4,724
Views
Citations
Key Elements of Customer Trust towards Retaining Customers of Telecommunication Companies in Tanzania
(Articles)
Liliane Pasape
Journal of Service Science and Management
Vol.15 No.4
,August 9, 2022
DOI:
10.4236/jssm.2022.154028
186
Downloads
1,313
Views
Citations
Impact of the Bank’s Image and Reputation on Customer’s Loyalty through Customer’s Trust: A Case of Commercial Banks in Ho Chi Minh City
(Articles)
Vo Tan Phong
,
Vo Mai Duc Anh
Open Journal of Business and Management
Vol.11 No.5
,September 28, 2023
DOI:
10.4236/ojbm.2023.115145
163
Downloads
959
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
776
Downloads
8,859
Views
Citations
Analysis of Strategy by Strategy Typology and Orientation Framework
(Articles)
Ville Isoherranen
,
Pekka Kess
Modern Economy
Vol.2 No.4
,September 21, 2011
DOI:
10.4236/me.2011.24064
16,158
Downloads
24,870
Views
Citations
Regulatory Role of TQM between the Marketing Orientation, Entrepreneurial Orientation and the Organizational Performance and Competitiveness
(Articles)
Abdulrahman Alsughayir
American Journal of Industrial and Business Management
Vol.6 No.5
,May 31, 2016
DOI:
10.4236/ajibm.2016.65061
2,749
Downloads
4,883
Views
Citations
The Impact of Knowledge Management Orientation on New Product Commercialization: The Mediating Role of Market Orientation
(Articles)
Mehdi Rasouli Ghahroudi
,
Yasuo Hoshino
,
Fereshteh Ahmadpoury
American Journal of Industrial and Business Management
Vol.9 No.10
,October 30, 2019
DOI:
10.4236/ajibm.2019.910127
876
Downloads
2,397
Views
Citations
This article belongs to the Special Issue on
Enterprise Development and Market Orientation
Cyberattack Ramifications, The Hidden Cost of a Security Breach
(Articles)
Meysam Tahmasebi
Journal of Information Security
Vol.15 No.2
,February 29, 2024
DOI:
10.4236/jis.2024.152007
82
Downloads
455
Views
Citations
This article belongs to the Special Issue on
Cybersecurity and Information Security
High-Efficiency Solar Electricity of Umbrella by TRIZ Analysis
(Articles)
Jung-Hui Chao
,
Cheng-Yu Peng
Energy and Power Engineering
Vol.8 No.2
,February 16, 2016
DOI:
10.4236/epe.2016.82005
4,954
Downloads
9,489
Views
Citations
Entrepreneurial Orientation and Financial Resources Availability as Determinants of Firms’ Growth
(Articles)
Mario Mustilli
,
Eugenio D’Angelo
,
Francesco Campanella
,
Domenico Graziano
Modern Economy
Vol.8 No.2
,February 24, 2017
DOI:
10.4236/me.2017.82021
1,608
Downloads
3,326
Views
Citations
Entrepreneurial Orientation and Firm Performance of Tourist Accommodation Establishment in Ghana
(Articles)
Edward Nii Amar Amarteifio
,
Senyo Agbeblewu
Open Journal of Business and Management
Vol.8 No.4
,July 20, 2020
DOI:
10.4236/ojbm.2020.84103
724
Downloads
2,444
Views
Citations
Moral Considerations in Political Decision-Making: Differences by Political Orientation and Gender
(Articles)
Christina M. Frederick
,
Shawn Doherty
Open Journal of Social Sciences
Vol.11 No.9
,September 18, 2023
DOI:
10.4236/jss.2023.119019
73
Downloads
334
Views
Citations
System Analysis of Mystery Shopping Data: ISO 9001 for Control of Service Quality
(Articles)
E. G. Aminev
,
Qing Wang
Open Journal of Social Sciences
Vol.2 No.9
,August 27, 2014
DOI:
10.4236/jss.2014.29023
4,290
Downloads
5,142
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
8,796
Downloads
16,583
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,572
Downloads
16,396
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,744
Downloads
5,814
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,414
Downloads
17,435
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,452
Downloads
5,911
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,517
Downloads
3,795
Views
Citations
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