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ISSN
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Service Robots—An Innovative Sustainability in Rural Banking
(Articles)
Ravi Hariharan
,
Radhakrishna Vedapradha
,
Elango Sudha
,
Krishnamurthi Subramani
,
Venkoba Rao Divyashree
Journal of Service Science and Management
Vol.16 No.4
,August 29, 2023
DOI:
10.4236/jssm.2023.164026
144
Downloads
675
Views
Citations
Applying the Service-Profit Chain to Internet Service Businesses
(Articles)
Jin-Woo Kim
,
Michael Richarme
Journal of Service Science and Management
Vol.2 No.2
,June 17, 2009
DOI:
10.4236/jssm.2009.22013
6,881
Downloads
13,445
Views
Citations
Determinant Power of “Public Service Motivation” for “Job Satisfaction” and “Customer Service Orientation”: In Case of People’s Republic of China
(Articles)
Sadiq
Open Journal of Social Sciences
Vol.6 No.1
,January 10, 2018
DOI:
10.4236/jss.2018.61003
1,261
Downloads
3,880
Views
Citations
This article belongs to the Special Issue on
Public Management
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
558
Downloads
3,343
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,385
Downloads
4,875
Views
Citations
Critique of the Linear-Compensatory Approach in Customer Satisfaction Measurement: An Empirical Study
(Articles)
Pushkal Kr. Pandey
,
Sandra Moffett
,
Rodney McAdam
Theoretical Economics Letters
Vol.9 No.4
,April 30, 2019
DOI:
10.4236/tel.2019.94078
799
Downloads
2,027
Views
Citations
A Survey and Research on Woolworths Customer Satisfaction
(Articles)
Yining Wang
American Journal of Industrial and Business Management
Vol.12 No.5
,May 27, 2022
DOI:
10.4236/ajibm.2022.125052
807
Downloads
8,643
Views
Citations
Evaluation on Information Technology Service Management Process with AHP
(Articles)
Jiangping Wan
,
Hui Zhang
,
Dan Wan
Technology and Investment
Vol.2 No.1
,February 25, 2011
DOI:
10.4236/ti.2011.21005
9,074
Downloads
16,326
Views
Citations
Utilization and Satisfaction with HIV Services at 7 Provinces in Vietnam: A Cross-Sectional Study
(Articles)
Le Bao Chau
,
Pham Thi Huyen Chang
,
Duong Minh Duc
,
Hoang Van Minh
,
Luu Quoc Toan
,
Bui Thi Tu Quyen
,
Le Thi Vui
,
Bui Thi Thu Ha
World Journal of AIDS
Vol.12 No.2
,June 9, 2022
DOI:
10.4236/wja.2022.122006
135
Downloads
771
Views
Citations
A Globally Integrated Supply Chain Delivery Quality Strategy: Transformation Insights at the Nokia Devices Unit
(Articles)
Anne-Maarit Majanoja
,
Michael C. Loney
,
Björn Wörlund
,
Linnéa Linko
,
Ville Leppänen
American Journal of Industrial and Business Management
Vol.4 No.8
,August 25, 2014
DOI:
10.4236/ajibm.2014.48050
5,316
Downloads
7,065
Views
Citations
Public Service Leadership Competency Framework [PSLCF]: Is It a Holy Grail of Service Delivery?
(Articles)
Ramadhani Marijani
Open Journal of Social Sciences
Vol.5 No.10
,October 20, 2017
DOI:
10.4236/jss.2017.510015
1,301
Downloads
3,740
Views
Citations
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
8,580
Downloads
16,028
Views
Citations
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
9,432
Downloads
15,820
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
3,493
Downloads
9,721
Views
Citations
Social Media and Its Connection to Business Performance—A Literature Review
(Articles)
Bruce Emmanuel
,
Shurong Zhao
,
Sulemana Bankuoru Egala
,
Yegenmuradov Mammet
,
Kweitsu Godson
American Journal of Industrial and Business Management
Vol.12 No.5
,May 19, 2022
DOI:
10.4236/ajibm.2022.125045
914
Downloads
11,309
Views
Citations
Maternal delays in utilizing institutional delivery services, Bahir Dar, Ethiopia
(Articles)
Worku Awoke
,
Kenie Seleshi
Health
Vol.5 No.6
,June 11, 2013
DOI:
10.4236/health.2013.56137
5,298
Downloads
8,588
Views
Citations
Maintenance of Municipality Infrastructure: A Case Study on Service Delivery in Limpopo Province at South Africa
(Articles)
Mogooe Malokane Emily
,
Goodwell Muyengwa
American Journal of Operations Research
Vol.11 No.6
,November 3, 2021
DOI:
10.4236/ajor.2021.116019
676
Downloads
8,317
Views
Citations
Alternative Service Delivery Arrangements in Local Municipalities in Israel: A Case Study
(Articles)
Eti Sarig
Current Urban Studies
Vol.1 No.3
,August 29, 2013
DOI:
10.4236/cus.2013.13006
3,069
Downloads
5,826
Views
Citations
Holonic Production System to Obtain Flexibility for Customer Satisfaction
(Articles)
Gandolfo Dominici
Journal of Service Science and Management
Vol.1 No.3
,December 30, 2008
DOI:
10.4236/jssm.2008.13027
5,343
Downloads
10,126
Views
Citations
Modeling the Customer Satisfaction Influence on the Long Term Sales: Example with Leading OTC Analgesics INN on National Market
(Articles)
Guenka Petrova
,
Nikolay Mateev
,
Dimitar Barumov
,
Lily Peikova
,
Maria Dimitrova
,
Manoela Manova
Modern Economy
Vol.4 No.9
,September 5, 2013
DOI:
10.4236/me.2013.49060
3,906
Downloads
6,220
Views
Citations
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