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Assessment of Food Service Quality of Chicken Republic and Mega Chicken Restaurants, Lagos, Nigeria
(Articles)
C. J. Akunne
,
P. O. Adeniji
Food and Nutrition Sciences
Vol.12 No.6
,June 29, 2021
DOI:
10.4236/fns.2021.126045
382
Downloads
3,010
Views
Citations
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
555
Downloads
3,217
Views
Citations
Factors Constraining Quality Service Provision in the BRT Project in Dar es Salaam, Tanzania
(Articles)
Emmanuel January Munishi
,
Kirumirah Mubarack Hamidu
,
Frank Shayo
Open Journal of Social Sciences
Vol.9 No.11
,November 29, 2021
DOI:
10.4236/jss.2021.911021
227
Downloads
1,590
Views
Citations
An Analysis of the Impact of Online Banking on Customer Satisfaction in Commercial Banks Based on the TRA Model (A Case Study of Stanbic Bank Lusaka Main Branch)
(Articles)
Jones Kampinda Sambaombe
,
Jackson Phiri
Open Journal of Business and Management
Vol.10 No.1
,January 20, 2022
DOI:
10.4236/ojbm.2022.101022
469
Downloads
5,858
Views
Citations
Study on Impact Factors of China B & B Customer Satisfaction
(Articles)
Heng Gao
,
Xiaoping Tan
American Journal of Industrial and Business Management
Vol.12 No.3
,March 23, 2022
DOI:
10.4236/ajibm.2022.123017
246
Downloads
965
Views
Citations
Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
101
Downloads
748
Views
Citations
Quality Management, Customer Inputs and Operational Complexity in Knowledge-Based Service Operations
(Articles)
Nanyama Inyo
,
Wainaina Githii
Journal of Service Science and Management
Vol.15 No.3
,June 30, 2022
DOI:
10.4236/jssm.2022.153014
334
Downloads
2,835
Views
Citations
Analyzing the Future Development Prospect of “Starbucks”
(Articles)
Jing Ye
iBusiness
Vol.14 No.3
,September 20, 2022
DOI:
10.4236/ib.2022.143012
361
Downloads
2,964
Views
Citations
Research on Theme Park Customer Satisfaction Based on ECSI Model—Taking Shanghai Disneyland as an Example
(Articles)
Chen Liang
,
Chenggang Li
Journal of Service Science and Management
Vol.16 No.1
,February 9, 2023
DOI:
10.4236/jssm.2023.161002
250
Downloads
2,377
Views
Citations
Correlation of Customer Satisfaction and Loyalty: The Heritage Tourism Site of Dongguan Street in Yangzhou, Jiangsu Province, China
(Articles)
Zhide Luo
,
Ador G. Paulino
Journal of Service Science and Management
Vol.16 No.3
,May 5, 2023
DOI:
10.4236/jssm.2023.163011
137
Downloads
740
Views
Citations
Customers Satisfaction on Robots, Artificial Intelligence and Service Automation (RAISA) in the Hotel Industry: A Comprehensive Review
(Articles)
Fei Wu
,
Nadezda Sorokina
,
Eka Diraksa Putra
Open Journal of Business and Management
Vol.11 No.3
,May 31, 2023
DOI:
10.4236/ojbm.2023.113069
375
Downloads
2,295
Views
Citations
Services Typology from the Perspective of the Labour Process, Including the User as a Production Component
(Articles)
Leonel Corona-Treviño
Open Journal of Business and Management
Vol.11 No.5
,September 19, 2023
DOI:
10.4236/ojbm.2023.115130
59
Downloads
235
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
,September 27, 2023
DOI:
10.4236/ojbm.2023.115138
131
Downloads
699
Views
Citations
Value-Added Tax Change Implementation Aftermath: A Case of MTN
(Articles)
Phindile R. Nene
Open Journal of Business and Management
Vol.11 No.6
,November 14, 2023
DOI:
10.4236/ojbm.2023.116164
68
Downloads
474
Views
Citations
The Influence of Opinion Leaders’ Interaction Quality on Platform Brand Value Based on the Logic of Prosumption
(Articles)
Lei Shen
,
Hai Hou
,
Yuhong Zhu
,
Ali Muhammad
iBusiness
Vol.15 No.4
,December 29, 2023
DOI:
10.4236/ib.2023.154019
44
Downloads
159
Views
Citations
Assessing the Effects of the Human Resource Information System on Work Performance at Zesco Limited
(Articles)
Mwambo Shabongo
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.2
,March 28, 2024
DOI:
10.4236/ojbm.2024.122059
29
Downloads
148
Views
Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection
(Articles)
Santi Novani
,
Kyoichi Kijima
Journal of Service Science and Management
Vol.5 No.1
,March 28, 2012
DOI:
10.4236/jssm.2012.51013
7,171
Downloads
14,802
Views
Citations
Strategies for Enrollment Managers at Historically Black Colleges and Universities: A Single Case Study
(Articles)
Johnny B. McDonald
,
Charles R. Needham
Open Journal of Business and Management
Vol.8 No.3
,May 29, 2020
DOI:
10.4236/ojbm.2020.83084
812
Downloads
2,433
Views
Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis
(Articles)
Yoganandham Govindharaj
,
Elanchezhian Govindasamy
,
Govindaraj Arumugam
Journal of Human Resource and Sustainability Studies
Vol.9 No.1
,March 19, 2021
DOI:
10.4236/jhrss.2021.91009
391
Downloads
1,871
Views
Citations
Improving Service Quality in the Fast-Food Service Industry
(Articles)
Bankole Kumolu-Johnson
Journal of Service Science and Management
Vol.17 No.1
,February 19, 2024
DOI:
10.4236/jssm.2024.171002
201
Downloads
1,778
Views
Citations
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