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A Study of the Relationship among Performance Contracting, Measurement and Public Service Delivery in Kenya
(Articles)
Richard E. Ndubai
,
Isaac M. Mbeche
,
Ganesh P. Pokhariyal
Open Access Library Journal
Vol.3 No.9
,September 30, 2016
DOI:
10.4236/oalib.1102850
1,166
Downloads
3,066
Views
Citations
The Impacts of Customer Interaction and Social Capital on New Service Development Performance
(Articles)
Zhaoquan Jian
,
Yan Liu
American Journal of Industrial and Business Management
Vol.6 No.12
,December 23, 2016
DOI:
10.4236/ajibm.2016.612106
1,412
Downloads
2,600
Views
Citations
An Application of Heterogeneous Bayesian Regression Models with Time Varying Coefficients to Explore the Relationship between Customer Satisfaction and Shareholder Value
(Articles)
Duncan K. H. Fong
,
Qian Chen
,
Zhe Chen
,
Rui Wang
Open Journal of Statistics
Vol.7 No.1
,February 13, 2017
DOI:
10.4236/ojs.2017.71004
1,356
Downloads
2,612
Views
Citations
Marketing Strategy Analysis of Yogurt under Consumption Upgrading: A Case Study of Le Pur
(Articles)
Suiyuan Zeng
,
Ming Chen
Open Journal of Social Sciences
Vol.5 No.2
,February 24, 2017
DOI:
10.4236/jss.2017.52018
4,551
Downloads
10,429
Views
Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services
(Articles)
Ertan Çinar
,
Ahmet Veral
,
Soner Demirel
Theoretical Economics Letters
Vol.7 No.3
,April 6, 2017
DOI:
10.4236/tel.2017.73031
1,629
Downloads
2,801
Views
Citations
This article belongs to the Special Issue on
Transport Economics & Policy
A Meta-Analysis of the Relationship between Customer Misbehavior and Emotional Labor
(Articles)
Hui Man
,
Feiyan Liu
,
Yutong Gao
Open Journal of Social Sciences
Vol.5 No.6
,June 20, 2017
DOI:
10.4236/jss.2017.56014
1,489
Downloads
2,520
Views
Citations
Modeling Consumer Intention to Revisit the Same Restaurant and a Simple Algorithm of Coupon Discount Rate
(Articles)
Tin-Chun Lin
Theoretical Economics Letters
Vol.7 No.5
,July 21, 2017
DOI:
10.4236/tel.2017.75079
6,187
Downloads
9,777
Views
Citations
Major Determinants that Influence the Choice of Brand of Mobile Phone
(Articles)
Frank B. K. Twenefour
Open Journal of Statistics
Vol.7 No.4
,August 17, 2017
DOI:
10.4236/ojs.2017.74046
1,892
Downloads
7,457
Views
Citations
Determination of Customer Satisfaction in Conservative Concept Hotels by Ordinal Logistic Regression Analysis
(Articles)
Hakan Eygu
,
Ali Caglar Gulluce
Journal of Financial Risk Management
Vol.6 No.3
,August 29, 2017
DOI:
10.4236/jfrm.2017.63020
3,175
Downloads
7,875
Views
Citations
A Customer’s Perspective of Green Banking: A Case Study of Commercial Banks in Mauritius
(Articles)
Neeveditah Pariag-Maraye
,
Nalina Munusami
,
Karishma Ansaram
Theoretical Economics Letters
Vol.7 No.7
,November 28, 2017
DOI:
10.4236/tel.2017.77134
5,495
Downloads
11,461
Views
Citations
A Study on Customer Prosumption Concept and Its Impact on Enterprise Value Co-Creation
(Articles)
Jiamian Tian
,
Lei Shen
,
Ye Chen
Theoretical Economics Letters
Vol.7 No.7
,December 7, 2017
DOI:
10.4236/tel.2017.77138
1,044
Downloads
3,592
Views
Citations
This article belongs to the Special Issue on
Consumer Behavior Research
Factors Affecting Brand Switching Behavior in Telecommunication Industry of Pakistan: A Qualitative Investigation
(Articles)
Muhammad Abdul Rauf Shah
,
Mudassir Husnain
,
Amir Zubairshah
American Journal of Industrial and Business Management
Vol.8 No.2
,February 26, 2018
DOI:
10.4236/ajibm.2018.82022
3,124
Downloads
20,502
Views
Citations
A Multi-Stage Queue Approach to Solving Customer Congestion Problem in a Restaurant
(Articles)
Adegoke S. Ajiboye
,
Kayode A. Saminu
Open Journal of Statistics
Vol.8 No.2
,April 13, 2018
DOI:
10.4236/ojs.2018.82019
1,271
Downloads
4,269
Views
Citations
Social Media Monitoring (SMM) with CRM in Symantec
(Articles)
Lixi Yin
Open Journal of Business and Management
Vol.6 No.2
,April 27, 2018
DOI:
10.4236/ojbm.2018.62030
1,021
Downloads
2,616
Views
Citations
A Numerical Approach to the Customer Lifetime Value
(Articles)
Darkhijav Bayanjargal
,
Batsukh Davaasuren
,
Rentsen Enkhbat
iBusiness
Vol.10 No.2
,June 7, 2018
DOI:
10.4236/ib.2018.102005
1,216
Downloads
3,929
Views
Citations
RETRACTED:
The Influence Factors of Brand Loyalty: Mobile Phone Industry
(Articles)
Zyeinyelkhaan Khundyz
American Journal of Industrial and Business Management
Vol.8 No.6
,June 27, 2018
DOI:
10.4236/ajibm.2018.86108
1,723
Downloads
6,340
Views
Citations
An Analysis of the Motivation of Customer Participation Value Co-Creation in the We-Media: A Study Based on Content Marketing
(Articles)
Xin Wu
,
Feiyan Liu
Open Journal of Business and Management
Vol.6 No.3
,July 30, 2018
DOI:
10.4236/ojbm.2018.63057
1,809
Downloads
4,468
Views
Citations
An Empirical Analysis on How the Building Quality, Tourism Attraction and Tourism Public Service Influence the Satisfaction of Tourism Real Estate Consumption
(Articles)
Zhiyong Jiang
,
Jun Li
,
Dexiang Mei
American Journal of Industrial and Business Management
Vol.8 No.8
,August 22, 2018
DOI:
10.4236/ajibm.2018.88122
1,207
Downloads
2,611
Views
Citations
Research on the Impact of Online Service Remedy on Customer Interactive Behavior in Virtual Brand Community
(Articles)
Hai Hu
,
Dongpu Li
Open Journal of Business and Management
Vol.7 No.1
,January 3, 2019
DOI:
10.4236/ojbm.2019.71010
926
Downloads
1,808
Views
Citations
After-Sales Service and Customer Satisfaction in the Automobile Industry in an Emerging Economy
(Articles)
Charles Adusei
,
Isaac Tweneboah-Koduah
Open Access Library Journal
Vol.6 No.1
,January 25, 2019
DOI:
10.4236/oalib.1105167
1,823
Downloads
16,972
Views
Citations
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