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Manufacturer and Distributor’s Performance Measurement: A Case Study of Small-Scale Manufacturing Company in Lagos Nigeria
(Articles)
Samuel Dayo Odusina
Open Journal of Business and Management
Vol.10 No.3
,May 9, 2022
DOI:
10.4236/ojbm.2022.103060
106
Downloads
785
Views
Citations
Service Quality, Customer Loyalty and Customer Retention among Private Health Care Services in Mbarara City
(Articles)
Nayiga Harriet
,
Nuwagaba Arthur
,
Mabel Birungi Komunda
,
Tom Mugizi
Open Journal of Social Sciences
Vol.12 No.1
,January 19, 2024
DOI:
10.4236/jss.2024.121008
101
Downloads
636
Views
Citations
Service Quality of Mobile Banking Services in ICICI Bank Limited
(Articles)
R. Ayswarya
,
D. Sarala
,
P. Muralidharan
,
M. Ilankadhir
Journal of Service Science and Management
Vol.12 No.5
,August 19, 2019
DOI:
10.4236/jssm.2019.125045
2,109
Downloads
6,181
Views
Citations
Customer-Centric Service Provision in Academic Libraries in Universities: Systematic Literature Review
(Articles)
Christine Mayende
,
Fredrick Mzee Awuor
,
Ben Namande
Technology and Investment
Vol.12 No.4
,November 12, 2021
DOI:
10.4236/ti.2021.124013
411
Downloads
2,543
Views
Citations
Tradability of Services: The Role of Identity Maintenance
(Articles)
Peter Zweifel
Journal of Service Science and Management
Vol.14 No.3
,June 24, 2021
DOI:
10.4236/jssm.2021.143022
225
Downloads
682
Views
Citations
E-Governance for Improved Public Service Delivery in Fiji
(Articles)
Rafia NAZ
Journal of Service Science and Management
Vol.2 No.3
,September 10, 2009
DOI:
10.4236/jssm.2009.23023
9,760
Downloads
20,941
Views
Citations
Internal Costumer Satisfaction: Turkish Air Traffic Control Services
(Articles)
Ertan Çinar
,
Ahmet Veral
,
Soner Demirel
Theoretical Economics Letters
Vol.7 No.3
,April 6, 2017
DOI:
10.4236/tel.2017.73031
1,637
Downloads
2,822
Views
Citations
This article belongs to the Special Issue on
Transport Economics & Policy
Customer Relationship Management as a Tool for Improving Customer Loyalty in the Banking Industry: An Empirical Study of Guaranty Trust Bank PLC Situated within the Central Business District, FCT Abuja, Nigeria
(Articles)
Yakubu Yari Kate Dazagbyilo
,
Shuiping Shang
,
Obodo Chidiebube Emmanuel
,
Kalissa Fatoumata Kir
Open Journal of Business and Management
Vol.9 No.5
,September 14, 2021
DOI:
10.4236/ojbm.2021.95124
570
Downloads
3,313
Views
Citations
The Mediating Effect of Customer Satisfaction on Fintech Literacy and Sustainable Intention of Using Mobile Financial Services
(Articles)
Md. Kamal Uddin
,
Shelina Nasrin
Open Journal of Business and Management
Vol.11 No.5
,September 27, 2023
DOI:
10.4236/ojbm.2023.115138
141
Downloads
760
Views
Citations
Client Consummation and Commitment on JIO Mobile Network in Vellore District: An Economic Analysis
(Articles)
Yoganandham Govindharaj
,
Elanchezhian Govindasamy
,
Govindaraj Arumugam
Journal of Human Resource and Sustainability Studies
Vol.9 No.1
,March 19, 2021
DOI:
10.4236/jhrss.2021.91009
399
Downloads
1,915
Views
Citations
Deployment of Soft Skills for Effective Customer Service in the 21
st
Century Library
(Articles)
Adeniran Pauline Oghenekaro
Journal of Computer and Communications
Vol.6 No.3
,March 20, 2018
DOI:
10.4236/jcc.2018.63003
2,362
Downloads
5,746
Views
Citations
Factors Affecting the Adoption of E-Banking on Customer Satisfaction in Developing Countries Based on the E-S-QUAL Model: A Case of Investrust Bank
(Articles)
Cynthia Chungu
,
Jackson Phiri
Open Journal of Business and Management
Vol.12 No.3
,May 23, 2024
DOI:
10.4236/ojbm.2024.123093
7
Downloads
35
Views
Citations
Optional Agreement Patterns in Igbo
(Articles)
Ifeoma M. Nweze
,
Greg O. Obiamalu
Open Journal of Modern Linguistics
Vol.6 No.2
,April 15, 2016
DOI:
10.4236/ojml.2016.62009
3,147
Downloads
4,823
Views
Citations
A Short Comment on the Effectiveness of the “Leave with a Clean Slate” Agreements
(Articles)
Dongping Tong
Beijing Law Review
Vol.14 No.2
,June 21, 2023
DOI:
10.4236/blr.2023.142048
55
Downloads
209
Views
Citations
A Framework for Improving Customer Loyalty at Retailers in Jeddah City: A Case Study
(Articles)
Hemaid Alsulami
American Journal of Industrial and Business Management
Vol.11 No.9
,September 18, 2021
DOI:
10.4236/ajibm.2021.119059
553
Downloads
3,488
Views
Citations
Handling Observations with Low Interrater Agreement Values
(Articles)
Gensheng Liu
,
Mohammad M. Amini
,
Emin Babakus
,
Marla B. Royne Stafford
Journal of Analytical Sciences, Methods and Instrumentation
Vol.1 No.2
,December 16, 2011
DOI:
10.4236/jasmi.2011.12002
3,723
Downloads
8,473
Views
Citations
Carbon Emission Allocation and Efficiency of EU Countries
(Articles)
Ming-Chung Chang
Modern Economy
Vol.3 No.5
,September 29, 2012
DOI:
10.4236/me.2012.35078
5,896
Downloads
8,445
Views
Citations
Agreement in Kimbeere Relative Clauses
(Articles)
Peter Kinyua Muriungi
,
Nancy Mbandi Mutange
Open Journal of Modern Linguistics
Vol.9 No.6
,December 23, 2019
DOI:
10.4236/ojml.2019.96042
448
Downloads
1,069
Views
Citations
Quality Perception Evaluation: A Case Study of a Private Bank Branch in Campina Grande, PB
(Articles)
Allan Carlos Alves
,
Ângela Maria Cavalcanti Ramalho
,
Sandra Sereide Ferreira da Silva
,
Cicero de Sousa Lacerda
,
Juaceli Araújo Lima
,
Fabio Adriano Pereira da Silva
iBusiness
Vol.7 No.2
,June 18, 2015
DOI:
10.4236/ib.2015.72011
5,630
Downloads
6,602
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
992
Downloads
2,926
Views
Citations
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