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Affiliation
ISSN
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Analysis of Factors Affecting the Stickiness of Freight Forwarders Based on Customer Experience
(Articles)
Bin Yang
,
Jian Xue
American Journal of Industrial and Business Management
Vol.10 No.2
,February 20, 2020
DOI:
10.4236/ajibm.2020.102025
377
Downloads
894
Views
Citations
Stimulating Curiosity and Consumer Experience in a Retailer
(Articles)
Silvia Cachero-Martínez
,
Rodolfo Vázquez-Casielles
American Journal of Industrial and Business Management
Vol.7 No.4
,April 28, 2017
DOI:
10.4236/ajibm.2017.74034
1,987
Downloads
3,647
Views
Citations
This article belongs to the Special Issue on
Customer Experience Management
Strategies Hospital Manager Use to Improve Customer Services
(Articles)
Delores J. Leonard
,
Charles Needham
Open Journal of Business and Management
Vol.8 No.2
,March 23, 2020
DOI:
10.4236/ojbm.2020.82051
432
Downloads
931
Views
Citations
Exploring the Value Dimensions and Their Impact on Customer Loyalty in Indian Banking Services
(Articles)
Debajani Sahoo
,
Achyut Telang
Theoretical Economics Letters
Vol.9 No.6
,August 22, 2019
DOI:
10.4236/tel.2019.96123
496
Downloads
973
Views
Citations
Value Co-Creation by Customer-to-Customer Communication: Social Media and Face-to-Face for Case of Airline Service Selection
(Articles)
Santi Novani
,
Kyoichi Kijima
Journal of Service Science and Management
Vol.5 No.1
,March 28, 2012
DOI:
10.4236/jssm.2012.51013
6,352
Downloads
13,035
Views
Citations
The Impacts of Website Characteristics and Customer Participation on Citizenship Behaviors: The Mediating Role of Co-Creation Experience in Virtual Brand Communities
(Articles)
Yong Zhang
,
Lu Chen
Advances in Applied Sociology
Vol.7 No.4
,April 18, 2017
DOI:
10.4236/aasoci.2017.74009
1,275
Downloads
2,282
Views
Citations
A Study on the Relationship between Customer Participation, Perceived Control and Customer Equity—Collecting Samples from Financial Industry
(Articles)
Congjie Yang
,
Jingyin He
American Journal of Industrial and Business Management
Vol.8 No.3
,March 30, 2018
DOI:
10.4236/ajibm.2018.83053
646
Downloads
1,198
Views
Citations
The Gap between Mind and World in Mind and World Remains
(Articles)
Chung-I. Lin
Open Journal of Philosophy
Vol.3 No.2
,May 29, 2013
DOI:
10.4236/ojpp.2013.32044
8,135
Downloads
9,639
Views
Citations
Apply Ground Theory to Interpret Escapist Experiences in Mudanwan Villa
(Articles)
Tase-Lung Chen
,
Li-Shiue Gau
,
Tain-Fung Wu
Open Journal of Social Sciences
Vol.2 No.3
,March 6, 2014
DOI:
10.4236/jss.2014.23009
3,605
Downloads
4,917
Views
Citations
Premature Weaning and Lived Experience of Primiparae Women during Breastfeeding
(Articles)
Yayila Tshimba Sylvie
,
Mulubwa Kyalubile Nonon
,
Mutomb Kambaj Fidèle
,
Kikange Kasama Tréso
,
Chilufya Kishimba Jacquie
,
Mwinkeu Kasongo Narcisse
Open Access Library Journal
Vol.5 No.4
,April 28, 2018
DOI:
10.4236/oalib.1104404
336
Downloads
904
Views
Citations
Lived Experience of Thalassaemic Children in Bangladesh
(Articles)
Khaleda Akter
,
Shanzida Khatun
,
Md. Sazzad Hossain
Open Journal of Nursing
Vol.10 No.11
,November 27, 2020
DOI:
10.4236/ojn.2020.1011079
56
Downloads
135
Views
Citations
Life Experience of Women with Obstetric Fistula in Togo
(Articles)
Ameyo Ayoko Ketevi
,
Dede Regine Diane Ajavon
,
Baguilane Douaguibe
,
Akila Bassowa
,
Carmelle Schola Assogba
,
Assiaham Walawita Tenete
,
Nagbe Massogblé Kodjo Koffi
,
Kodjo Fiagnon
,
Abdoul-Samadou Aboubakari
,
Koffi Akpadza
Open Access Library Journal
Vol.8 No.3
,March 30, 2021
DOI:
10.4236/oalib.1106968
55
Downloads
73
Views
Citations
Beyond Customer Churn: Generating Personalized Actions to Retain Customers in a Retail Bank by a Recommender System Approach
(Articles)
Michele Gorgoglione
,
Umberto Panniello
Journal of Intelligent Learning Systems and Applications
Vol.3 No.2
,April 8, 2011
DOI:
10.4236/jilsa.2011.32011
7,952
Downloads
14,772
Views
Citations
This article belongs to the Special Issue on
Intelligent Learning Systems in Banking and Finance
The Empirical Research of Factors Influencing Share of Wallet in the B2B Market
(Articles)
Aiwu Cheng
,
Lei Han
,
Cheng Cao
Journal of Service Science and Management
Vol.4 No.2
,June 16, 2011
DOI:
10.4236/jssm.2011.42020
7,851
Downloads
14,530
Views
Citations
A Novel Hybrid Approach to Estimate Customer Interruption Costs for Industry Sectors
(Articles)
Sinan Kufeoglu
,
Matti Lehtonen
Engineering
Vol.5 No.10A
,October 24, 2013
DOI:
10.4236/eng.2013.510A006
3,250
Downloads
4,757
Views
Citations
This article belongs to the Special Issue on
Power and Electrical Engineering
Applying a SERVQUAL Model to Measure the Impact of Service Quality on Customer Loyalty among Local Saudi Banks in Riyadh
(Articles)
Abbas N. Albarq
American Journal of Industrial and Business Management
Vol.3 No.8
,December 23, 2013
DOI:
10.4236/ajibm.2013.38079
7,286
Downloads
11,463
Views
Citations
Study on Effects of Regulation by Switching Costs in Mobile Communication Consumption of College Students
(Articles)
Ninghui Xie
,
Chunyu Zhao
,
Defeng Yang
Journal of Service Science and Management
Vol.7 No.6
,December 16, 2014
DOI:
10.4236/jssm.2014.76041
2,907
Downloads
3,457
Views
Citations
Strategic Modeling for the Characterization of the Conditions That Allow the Anticipation of the Consumer’s Requests*
(Articles)
Carlos Alberto Fróes Lima
,
Bernardo Marega Luz
,
Sílvia Tamada Takemoto
,
Paulo Barisson Jr.
,
Roberto Antônio Terencio Tezzin
,
Luciano E. A. Peres
,
Fabiana Nogueira Gamba M. dos Santos
,
Tales Neves Anarelli
,
Andrea Florencio da Silva
Open Journal of Social Sciences
Vol.3 No.10
,October 27, 2015
DOI:
10.4236/jss.2015.310021
4,080
Downloads
4,789
Views
Citations
The Influence of Relationship Characters on Switching Cost: The Moderating Role of Customer Characters
(Articles)
Yong Zhang
,
Min Hou
,
Hui Li
,
Qiong Yao
American Journal of Industrial and Business Management
Vol.6 No.3
,March 31, 2016
DOI:
10.4236/ajibm.2016.63031
2,180
Downloads
2,654
Views
Citations
Customer Satisfaction, Switching Costs and Customer Loyalty: An Empirical Study on the Mobile Telecommunication Service
(Articles)
Noa Willys
American Journal of Industrial and Business Management
Vol.8 No.4
,April 28, 2018
DOI:
10.4236/ajibm.2018.84070
1,601
Downloads
4,235
Views
Citations
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