RETRACTED: Perceived Quality of Service for International Students at Tongren City, China

Jun Luo, Sarana Photchanachan

School of Management, Shinawatra University, Bangkok, Thailand.

DOI: 10.4236/ojbm.2022.101013                

Abstract

Short Retraction Notice

The paper is withdrawn from "Open Journal of Business and Management" due to conflicts of interest regarding the publication of this paper.

This article has been retracted to straighten the academic record. In making this decision the Editorial Board follows COPE's Retraction Guidelines. The aim is to promote the circulation of scientific research by offering an ideal research publication platform with due consideration of internationally accepted standards on publication ethics. The Editorial Board would like to extend its sincere apologies for any inconvenience this retraction may have caused.

Editor guiding this retraction: Emma Liu

The full retraction notice in PDF is preceding the original paper, which is marked "RETRACTED".

Keywords

International Students, Perceived Service, Satisfaction Level, Service Quality, Tongren City

Conflicts of Interest

The authors declare no conflicts of interest regarding the publication of this paper.

References

[1]	Adamu, M. (2017). An Overview of Service Quality, Customer Satisfaction and Customer Loyalty: A Literature Review. Austin Journal of Business Administration and Management, 1, 1020-1033.
[2]	Alves, H., & Raposo, M. (2010). The Influence of University Image on Students’ Behavior. International Journal of Educational Management, 24, 73-85. [Google Scholar] [CrossRef]
[3]	Berbegal-Mirabent, J., Mas-Machuca, M., & Marimon, F. (2018). Is Research Mediating the Relationship between Teaching Experience and Student Satisfaction? Studies in Higher Education, 43, 973-988. [Google Scholar] [CrossRef]
[4]	Dinh, H. et al. (2021). Vietnamese Students’ Satisfaction toward Higher Education Service: The Relationship between Education Service Quality and Educational Outcomes. European Journal of Educational Research, 10, 1397-1410. [Google Scholar] [CrossRef]
[5]	Fuchs et al. (2021). Using the SERVQUAL Framework to Examine the Service Quality in Higher Education in Thailand. Education Quarterly Reviews, 4, 363-370. [Google Scholar] [CrossRef]
[6]	Hamzaha, N. H., & Abdullahb, S. (2017). A Conceptual Framework on International Students’ Adjustments and Service Quality towards Students Satisfaction in Malaysia Public Universities. International Journal of Economic Research, 14, 287-302.
[7]	Harvey, L., & Knight, P. T. (1996). Transforming Higher Education. Society for Research into Higher Education, Open University Press.
[8]	Ilias, A. I., Hasan, H. F. A., & Rahman, R. A. (2008). Student Satisfaction and Service Quality: Any Differences in Demographic Factors? International Business Research, 1, 131-143. [Google Scholar] [CrossRef]
[9]	Kwek, L. C., Lau, T. C., & Tan, H. P. (2010). Education Quality Process Model and Its Influence on Students’ Perceived Service Quality. International Journal of Business and Management, 5, 154-165. [Google Scholar] [CrossRef]
[10]	Lomas, L. (2007). Zen, Motorcycle Maintenance and Quality in Higher Education. Quality Assurance in Education, 15, 402-412. [Google Scholar] [CrossRef]
[11]	Malaysian Qualifications Register (MQR). https://www.mqa.gov.my/mqr
[12]	Narang, R. (2012). How Do Management Students Perceive the Quality of Education in Public Institutions. Quality Assurance in Education, 20, 357-371. [Google Scholar] [CrossRef]
[13]	Parasuraman, A., Zeithaml, V. A., & Berry, L. (1985). A Conceptual Model of Service Quality and Its Implementation for Future Research. Journal of Marketing, 49, 41-50. [Google Scholar] [CrossRef]
[14]	Parasuraman, P., Zeithaml, V. A., & Malhotra (2005). A Multiple-Item Scale for Assessing Electronic Service Quality. Journal of Service Research, 7, 213-233. [Google Scholar] [CrossRef]
[15]	Pouzesh, A. et al. (2016). The Interval of Educational Services’ Quality in 17 Universities of Medical Sciences in Iran. International Journal of Medical Research & Health Sciences, 45, 317-323.
[16]	Quacquarelli Symonds, 2019.
[17]	Sultan, P., & Wong, H. Y. (2011). Service Quality in a Higher Education Context: Antecedents and Dimensions. International Review of Business Research Papers, 7, 11-20.
[18]	Teeroovengadum, V., Kamalanabhan, T., & Seebaluck, A. K. (2016). Measuring Service Quality in Higher Education: Development of a Hierarchical Model (HESQUAL). Quality Assurance in Education, 24, 244-258. [Google Scholar] [CrossRef]
[19]	Wong, K., Tunku, U., & Rahman, A. (2012). Constructing a Survey Questionnaire to Collect Data on Service Quality of Business Academics. European Journal of Social Sciences, 29, 209-221.
[20]	Yoon, S., & Suh, H. (2004). Ensuring IT Consulting SERVQUAL and User Satisfaction: A Modified Measurement Tool. Information Systems Frontiers, 6, 341-351. [Google Scholar] [CrossRef]
[21]	Zhang, L.-L. (2018). The Research on the Management of Universities’ International Students in China. Unpublished Ph.D. Dissertation, Northeast Normal University. https://cdmd.cnki.com.cn/Article/CDMD-10200-1020617323.htm