Journal of Service Science and Management

Volume 3, Issue 2 (June 2010)

ISSN Print: 1940-9893   ISSN Online: 1940-9907

Google-based Impact Factor: 1.24  Citations  h5-index & Ranking

How Employees See Their Roles: The Effect of Interactional Justice and Gender

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DOI: 10.4236/jssm.2010.32035    7,881 Downloads   13,629 Views  Citations

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ABSTRACT

This study examines whether the perceived boundary between in-role and extra-role behaviors varies depending on workplace conditions, emphasizing how interactional justice influences an employee’s role definitions. We collect data through a questionnaire survey and adopt Tobit regressions for hypothesis testing. The study results indicate that perceived interactional justice enlarges the breadth of an employee’s role definitions. In addition, the positive impact of interactional justice on an employee’s role definition is strong when a supervisor-subordinate dyad comprises different genders.

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N. Ando and S. Matsuda, "How Employees See Their Roles: The Effect of Interactional Justice and Gender," Journal of Service Science and Management, Vol. 3 No. 2, 2010, pp. 281-286. doi: 10.4236/jssm.2010.32035.

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